Our business is been built to look after the clients of our many referral partners. We are committed to providing a level of service that exceeds expectations.
We are highly motivated, and celebrate every time we achieve a positive result for our clients. This is the difference, a win for the client is a win for us and for the referrer.
Salt Water Lending holds the skills and experience to deliver results. A collective knowledge of over 25 years in Financial Services has given us the ability to deliver better outcomes, not just loan approvals.
The key to delivering a promise of excellent service is in the process and systems that are used by our team. Salt Water Lending is proud to advertise that our methods and custom tools are amongst the best in our industry.
Lenders, valuers, solicitors and other related service providers usually offer web based software to access their systems. Despite this, a broker needs their own tools to bring all this together into a smooth and efficient workflow. After years of design and development, Salt Water Lending is proud to leverage a custom platform called Orbit Pro.
Orbit Pro manages clients, deals, loan reviews and referrer reports. Connection protocols such as API allow us to integrate credit reporting, bank account verification, messaging, property data and in some cases loan submission. It also automates many reports including loan summaries, interest schedules, scenario worksheets and credit proposals. This functionality is fundamental to our efficient and compliant process.
While we are a small business, we have the capabilities of finance organisations who are much larger. Orbit Pro is fundamental to our success and ability to deliver results .
At the very top of our priorities are the relationships we hold with clients and referrers. Salt Water Lending is much more focussed on this than any single transaction. This means that we will equally support you for all scenarios, not just those that generate larger revenues.
Our referral partners value this approach, because it ensures their clients receive the care and service they expect.
The ideal outcome for us is where the relationship between the referrer and the client is enhanced as a result of the service we provide.
We consider ourselves as service providers to our referrer partners. Our role is to extend the range of products and services that are directly offered by the referrer.
During the loan application process, we will provide you with relevant updates to keep you informed. At settlement we will forward relevant documents or information as authorised by the client. For our accountant partners this can include loan summaries including GST breakdown, dealer invoices, remittance advice and interest schedules.
We can also let you know when a loan has been closed so that it is correctly accounted for.
Lending is a very dynamic environment. Major economic events such as the GFC, increased regulation and COVID-19 have contributed to ongoing and regular changes in how a loan is assessed and delivered to the client.
Government stimulus packages are also commonly applied to asset purchases that we usually finance.
Our strong technical knowledge of lending allows us to translate the relevance of each change to how it might impact a given scenario.
Salt Water Lending will communicate many of these changes directly, or via a simple and effective email campaign. We don’t send too many emails, just enough to keep our referral partners updated on key changes.